Emails a danger in the workplace. Apparently.
A senior representative of leading IT consultancy BearingPoint, Robert Hilliard, has declared that email is a "terrible way to do the majority of business". BearingPoint recommend businesses adopt "collaboration technologies". The core of the argument appears to be that person-to-person communication does not have enough visibility, while a collaborative process is more open and transparent.
I'm not convinced.
The issue of visibility and transparency appears to be driven by legal coverage issues and not underlying issues with the technology itself. Collaboration shifts the focus on to "group communication", maximising the number of people who can see the information development process and spreading the points of blame in turn reducing individual levels of risk. It's not improving communication, it's improving arse coverage.
Mr Hilliard does have a good point when he says:
A person-to-person piece of communication is not visible to anybody else. It is a legal document. You would never consider writing a letter between two organisations without having an appropriately authorised person reviewing it but you don't hesitate to have two junior members of two companies write an informal email to each other that would expose both organisations.
The problem is not one of the tools but of the processes of the operating environment. The solution isn't "collaboration tools" (which he doesn't define but I'm assuming it's things like MediaWiki, Google Docs and Basecamp as examples) which add extra layers of complexity to what should be a simple process of communication. The solution is greater education and simple, clearly defined guidelines on appropriate levels of interaction at an officer-to-officer level.
After all, it's not as if BearingPoint would have a vested interest in promoting introducing collaborative models in favour of existing email infrastructure, now is it?
Just another IT consultancy selflessly promoting more technology as the answer.
envelope originally uploaded to Flickr by timothymorgan. Used under a Creative Commons By Attribution 2.0 licence.










